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Terms and Conditions

 

Terms and Conditions for Portal Leith

Effective Date: 31/03/2025

Welcome to Portal Leith! These Terms and Conditions ("Terms") govern your use of our website, https://portalleith.com ("Site"), and any purchases or services you make through it. By using this Site, you agree to be bound by these Terms. Please read them carefully.

1. General Information

Portal Leith is a metaphysical shop based in Leith, Edinburgh, offering spiritual goods, services, and readings. Our products are intended for personal, spiritual, and decorative use only.

2. Use of the Site

You must be at least 18 years old or have the permission of a parent or guardian to use this Site. You agree not to misuse the Site, copy content, or interfere with its operation.

3. Products and Services

We strive to ensure accurate descriptions and pricing for all products and services. However, we do not guarantee that descriptions are error-free. Availability may change without notice. Portal Leith reserves the right to cancel or refuse any order at our discretion.

4. Payment and Pricing

All prices are listed in GBP and include VAT where applicable. Payment is due at the time of purchase. We accept major credit/debit cards and other secure payment methods provided at checkout.

5. Shipping and Delivery

We ship within the UK and internationally where applicable. Shipping times and costs are provided at checkout. We are not responsible for delays caused by postal services or customs.

6. Returns and Refunds

We accept returns on unused, unopened items within 14 days of delivery. Custom, spiritual, or used items (e.g., candles, readings) are non-refundable. Contact us at connect@portalleith.com  to initiate a return.

7. Spiritual Services Disclaimer

Our readings and spiritual services are offered for entertainment and spiritual guidance. They are not a substitute for legal, medical, or professional advice. You are responsible for your own decisions.

8. Intellectual Property

All content on the Site, including text, images, and logos, is the property of Portal Leith or its licensors. You may not reproduce or use any content without prior written consent.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

10. Limitation of Liability

Portal Leith shall not be liable for any indirect, incidental, or consequential damages arising from the use of this Site or our products/services.

11. Governing Law

These Terms are governed by the laws of Scotland. Any disputes will be handled in Scottish courts.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Any changes will be posted on this page with an updated effective date.

Contact Us

For questions about these Terms, contact us at: connect@portalleith.com

Thank you for visiting Portal Leith!

privacy policy

 

Privacy Policy for Portal Leith

Effective Date: 31/03/2025

Portal Leith is committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://portalleith.com ("Site"). We operate in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant Scottish privacy laws.

1. Who We Are

Portal Leith is a metaphysical and occult shop based in Leith, Edinburgh. If you have questions about this Privacy Policy or our data practices, you can contact us at:

Email: connect@portalleith.com
Postal Address: 59 Bernard Street, Edinburgh, EH66SL


2. Information We Collect

We may collect and process the following personal data:

  • Personal Identification Information: Name, email address, postal address, phone number
  • Payment Information: Billing details (handled securely via third-party payment processors)
  • Technical Data: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on the Site, navigation patterns
  • Order and Service History
  • Voluntarily Provided Information: e.g., messages via contact forms, feedback, or reviews

3. How We Use Your Information

We use your information to:

  • Fulfil orders and provide requested services
  • Respond to enquiries and customer service requests
  • Send transactional or promotional communications (with your consent)
  • Improve our website, products, and services
  • Comply with legal obligations

4. Legal Basis for Processing

We rely on the following legal grounds to process your data:

  • Contractual necessity: to fulfil orders or services you request
  • Consent: for marketing emails or certain optional services
  • Legal obligation: to comply with applicable laws
  • Legitimate interests: for internal business purposes, fraud prevention, and improving user experience

5. Sharing Your Data

We do not sell your data. We may share your information with:

  • Service providers (e.g., payment processors, delivery companies)
  • Legal or regulatory authorities where required by law
  • Third parties where you give explicit consent

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or to comply with legal requirements. You can request deletion of your data at any time.

7. Your Rights

Under Scottish and UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent where applicable
  • Lodge a complaint with the Information Commissioner's Office (ICO)

8. Cookies and Tracking

Our Site uses cookies to improve your experience. You can control cookie preferences via your browser settings. See our Cookie Policy for more details.

9. Data Security

We use appropriate technical and organisational measures to safeguard your information from unauthorised access, disclosure, alteration, or destruction.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

11. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us at:

Email: connect@portalleith.com
Postal Address: 59 Bernard Street, Edinburgh, EH66SL


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